White Line Rent a Car Ltd. (further Lessor) rents motor vehicle to the Lessee stated on the front page of the Rental Agreement (further Lessee) under the following terms and conditions:

  1. The Lessee signs the Rental Agreement and agrees with the Terms of the Rental Agreement by:
  • accepting the rental rate and the price and other rental terms stated in the current price
  • that he possesses valid personal identification or passport and valid national driving license
  • confirmin that he is at least 21 years old for rental of the categories A/MDMR up to C/CDAR and that he possesses driving license for at least 2 years
  • confirming that he is at least 23 years old for rental of the categories I/IDMR up to I/IDAR and that he possesses driving license for at least 3 years
  • confirming to receive the rented vehicle in good condition and with all vehicle accessories and documents
  • accepting to return the rented vehicle on the agreed time and place or earlier at Lessee’s request
  • accepting to request change in agreed time and place from the Lessor at least 48 hours before the agreed time of return
  • confirming to immediately stop driving in case the odometer does not function properly and to advise the Lessor of such malfunction .
  • agreeing to maintain the rented vehicle protected and serviced during the rental
  • agreeing not to use the rented vehicle under the influence of drugs or alcohol
  • agreeing not to use vehicle for rehire, mortgage, sell or in any way pledge, to carry a number of persons in excess of that mentioned on the Vehicle’s registration certificate, for the transport of merchandise with a weight, quantity and/or volume in excess of what is authorized in the vehicle’s Traffic Circulation Permit and/or Technical Inspection Sheet, for carrying inflammable and/or dangerous merchandise, toxic, harmful and/or radioactive products or those that infringe current legal provisions, for transporting live animals with the exception of pets and/or domestic animals in appropriate animal transport boxes, necessary cleaning costs must be beared by the renter, in illegal purposes, in driving schools,carrying passengers or goods with a charge,for transport or towing of other vehicles or trailer, to driving in motor races, vehicle to use only for own needs and not to rent it or hire to the third party
  • agreeing to drive the rented vehicle by himself or the persons authorized by him, and accepting that such authorized persons will be at least 21 years old with a valid driver’s licence and will be stated as second driver in the Rental Agreement
  • driver must reasonably drive the vehicle in accordance with all applicable road traffic laws and regulations and he should ensure himself and/or any drivers are familiar with all relevant local driving regulations. Driver is liable for all charges, duties, tolls, fines and penalties associated with the use of the vehicle
  • agreeing not to use the rented vehicle abroad without the prior Lessor’s consent
  • accepting not to make any changes in rented vehicle’s parts, accessories or equipment without the prior Lessor’s consent
  • accepting to bear all gasoline and petrol costs consumed by the rented vehicle

The contractual relationship between Lessor and Lessee is governed by the following documents:

  • the Rental Agreement, including if applicable its specific conditions (the document agreed with Lessee at the moment of the check-out or the first day of rental)
  • the booking confirmation email (where Lessee have prebooked rental online or offline)
  • the recommended tariffs guide
  • the present T&Cs which apply to all aforementioned documents.

***White Line Rent a Car highly respects warranty terms proclaimed by car producers. Failure to comply with warranty period will cause loosing of car warranty.

The Lessee is obliged to inform the Lessor immediately and without any delay that there is a warning on ANY car indicating lights. If the Lessor ignore this warning and does not make call to renting Budget station, full car guarantee penalty fee will be charged to the Lessor.

Car producer guarantee lost fee

  1. In case the Lessee does not act according to the terms set in par. 1 of this General Terms and Conditions, he explicitly authorizes the Lessor to compensate all and every damage that may arise from such acting, and further authorizing the Lessor to determine the level of such compensation,
  2. The Lessor will compensate the Lessee costs of filled motor oil and regular servicing of the rented vehicle (excluding the cost of vehicle washing during the rental time), with a regular receipt of such expenditure.
  3. The Lessee shall leave a deposit at the time of rental. The deposit will be done with preauthorization on driver´s credit card (Visa, Master Card, American Express. The deposit amount depends on the rented vehicle car group and the length of rental.

The Lessee explicitly agrees with the minimum deposit amount of 300.00 Euros in RSD (Serbian dinar) equivalent

The rule of calculation applied to determine the deposit amount is maximum excess amount of rented vehicle category+ rental. This amount can be decreased for some car categories after purchasing some extra insurance packages which are reducing excess damage or theft charges.

Its amount is specified in the Rental Agreement and in the confirmation email sent to You at the time of your booking.

If no additional rental cost are identified, then the deposit will be refunded at the end of the rental. Deposit will be refunded via bank within 10 business days.

The Lessee explicitly agrees to pay full rental charges at the check-in (end of rental)

***White Line Rent a Car does not accept debit cards or cash in purpose of deposit. Reserved amount on your account will not be available to you till the end of rental. Budget Rent a Car block reserved amount on your account immediately after rental is completed, but it might take some time till your Bank proceed with release of reserved funds.

  1. The Lessee accepts to pay all traffic fees caused by improper usage of the rented vehicle including parking tickets for improper parking.

Drivers age between 21 and 23 will be charged for Young driver fee 10.00 EUR + VAT per rental day, maximum 30.00 + VAT per rental, for allowed vehicles

Drivers between 70 and 75 years of age will be charged for Senior driver fee of 10.00 EUR + VAT per rental day, maximum 30.00 + VAT per rental, for allowed vehicles

  1. Basic rental rate includes Third Party Public Liability Accident Insurance up to the limit set by the country Law.
  2. Basic rental rate does not include the following Lessee’s liability:

Damages on the rented vehicle caused by the collision in the traffic accident – in case of such damages the Lessee shall pay full damage value on the rented vehicle

Other collision damages on the rented vehicle (damages on the parking etc.) — in case of the damages made on the parking or in traffic the Lessee shall pay full damage value on the rented vehicle

Neither person expressly mentioned / identified on the Rental Agreement is authorized to drive the Vehicle. If Lessee allow an unauthorized person to drive the vehicle then this is considered as a breach of the T&Cs and Lessee will be responsible for any consequences that may arise as a result included the possibility to responding before White line rent a car for the damages caused by Lessee and/or an unauthorized person.

In such circumstances the unauthorized driver will not be covered by any insurance or protection products offered through White line rent a car.

Rented vehicle’s loss or theft – in case of rented vehicle’s loss or theft the Lessee shall pay full value of the rented vehicle

  1. The Lessee accepts liability for all costs caused by the Lessor’s inability to use the rented vehicle during the vehicle’s repair in the repair-shop, if the damages were caused by the Lessee’s fault. The Lessor will charge the Lessee the compensation for the inability to use the vehicle in the amount of the daily rental price of such vehicle, according to the current Price List.

Depending on the purchased insurance, the Lessee has a certain share of the damage in case the Lessee is guilty or responsible. Damage that has occurred:

  1. Damage to the crankcase (lower vehicle) during vehicle operation
  2. Damage to the vehicle while driving an unauthorized person
  3. Damage caused at the moment when the driver is under the influence of alcohol or intoxicants
  4. Damage to the vehicle without the attached police report
  1. Damage to the vehicle by driving off public roads (on streets or roads whose surface, size or condition of maintenance represents a risk to the vehicle, such as beaches, impassable roads, earthworks, forest roads, mountains, etc., or on all roads that are not approved and paved roads)

does not cover purchased insurance and will be charged in full amount of damage.

  1. Collision Damage Waiver (CDW) – Coverage for accidental and other collision damages on the rented vehicle

The Lessee can cover the liability for accidental / other collision damages on rented vehicle by contracting and purchasing the CDW

The Lessee can cover the liability for all damages caused by inability to use the rented vehicle by contracting and purchasing the CDW

The Lessee is liable for reporting all accidental/other collision damages on the rented vehicle to the relevant Police authorities at the place of the accident, providing the official Police report and filling the Accident Report in the Lessor’s Rental station.

In case the rented vehicle’s accidental damage is not properly reported to the Police authorities, the Lessee is liable to pay full value of the damage, regardless of the purchasing the Collision Damage Waiver.

The Lessee is liable to provide written report on the Accident Report, regardless of the purchasing the CDW

  1. Theft/Loss Protection Insurance (THW) – Coverage for total loss/theft of the vehicle

The Lessee can cover the liability in case of the loss or theft of the rented vehicle during the rental period by contracting and purchasing the THW

The Lessee is liable for immediate reporting of loss or theft of the rented vehicle to the relevant Police authorities at the place of the theft, providing the official Police report and filling the Accident Report in the Lessor’s Rental station.

In case the rented vehicle’s loss or theft is not properly reported to the Police authorities, the Lessee is liable to pay the full market value of the rented vehicle, regardless of the purchasing the Theft Protection Insurance.

The Lessee is liable to provide written report on the Accident Report, regardless of the purchasing the Theft Protection Insurance.

The Lessee accepts that the estimation of the rented vehicle’s market value will be done according to the rules of the AMSS (Automobile Association of Serbia)

  1. Regardless of the fact that Lessee bought coverage for damages and loss on the rented vehicle, he is responsible for all:
  • Damages and losses on the vehicle that he or the second driver caused by driving under the influence of alcohol or drugs
  • Damages and losses caused by deliberate action or negligence
  • Damages and losses caused by driving without a valid driving license
  • Loss or theft of rented vehicle in case the vehicle was not locked or secured with the proper vehicle alarm / immobilizer.
  1. The Lessee explicitly accepts to protect all interests of the Lessor and his Insurance Company in case of traffic accident in such a way:
  • To take all accident witnesses’ names and addresses
  • Not to leave the accident place before securing the rented vehicle from the accident place To call and wait for the Police authorities in case of a serious accidental damage or in case of wounded passengers, even if it is obvious that other side was liable for the accident
  • To submit a written Accident Report to the closest Lessor’s Rental Station
  1. The Lessee is liable for all consequences and damages that the Lessor may have and that arise from his negligence to obey to the rules set in art. 11 and 12.
  2. Personal Accident Insurance (PAI)

The Lessee may cover the driver’s and all passengers’ disability or death in the rented vehicle caused by the consequences of the traffic accident, by contracting and purchasing Personal Accident Insurance (PAI)

PAI is not applied if the rented vehicle’s driver is under the influence of the alcohol or drugs or accident is caused by heavy negligent drive

  1. The Lessor is not liable to compensate the Lessee for losses or damages on personal items or goods in the rented vehicle
  2. The Lessor is not liable to compensate the Lessee for losses caused by:

Any rented vehicle malfunction during the rental period Late rented vehicle’s delivery on check-in

  1. Any changes to this Rental Agreement are liable if signed by both parties.
  2. If Lessee covers rental costs by his private or company charge/credit card, by signing the Rental Agreement he explicitly agrees that the Lessor can charge the full rental amount to the credit club/issuing bank.
  3. In case of any dispute both the Lessee and the Lessor agree to accept Commercial Court in Belgrade as ruling court.
  4. Lessor hereby informs the Customers about the manipulation of their personal data. Lessor is processing Customers personal data only for legitimate purposes, all in line with accomplishing Lessors obligation and contractual responsibilities toward Customers, all according to the Law of personal data protection. Lessor can provide state authorities or persons with Customers personal data (police, court}. Lessor is collecting and processing Customers personal data according to the law and voluntary consent of the Customer.

Signing Rental Agreement, Customer acknowledges that he/she has been informed by the Lessor about handling of the personal data in advance. According to stated above, Customer gives voluntary consent to the Lessor that he can process Customers personal data according to the Law of personal data protection.

  1. All prices are issued in the Lessors pricelists and shown in EUR currency- Contracted amount for pre-authorisation is calculated and due in compliance with the higher exchange rate of Lessor’s Bank in RSD.

ADDITIONAL CHARGES

  1. Car delivery or collection outside of White line rent a car office within city limits is charged 20.00 EUR + VAT per service
  2. Delivery or collection of a vehicle on the territory of Serbia is specially determined and contracted
  3. Renting a vehicle starting or ending outside the office hours is charged at 25.00 EUR + VAT per service
  4. Fuel is not included in the rental price. Vehicles are rented with a full tank. The lessee is obliged to return a full tank when returning the vehicle. Missing fuel is charged 3.0 Euro + VAT per liter of missing fuel, including the cost of refueling fuel in the amount of 10.00 € + VAT.

The amount of missing fuel that is charged when returning a vehicle is stated in the Lease Rental Agreement.

In the event of fueling of the wrong type of fuel into a rented vehicle, the Lessee shall bear all the damage incurred:

  • Vehicle removal services to an authorized service station
  • Vehicle servicing services, full fuel tank and manipulative costs
  1. Exterior wash of a very dirty vehicle the Lesse pays 20.00 EUR + VAT. Dry cleaning of all seats in vehicles is charged 40.00 EUR + PDV, cleaning one sealed seat 20.00 EUR + VAT
  2. Children’/ baby seat is subject to a charge of 4.00 EUR + VAT per rental day, maximum 28.00 EUR + VAT per rental. Destroyed, damaged or lost seat for children / babies is charged 100.00 EUR + VAT. Cleaning the heavily soiled child / baby seat is charged 10.00 EUR + VAT.
  3. Snow chains are additionally charged at 10.00 EUR + VAT per rental. Damaged snow chains are charged 30.00 EUR + VAT.
  4. Additional driver on rental agreement is charged 4.00 + VAT per day, maximum 28.00 + VAT per rental.
  5. The lessee will fully bear the cost of damage incurred in the following parts of the vehicle that does not cover insurance: wheels, ratchet, tires, lower unit, interior of the vehicle and subsequently installed radio.
  6. The destroyed tire is charged according to the price list of the vehicle damage.
  7. Mandatory winter equipment is charged 3.00 EUR + VAT per rental day, maximum 30 EUR + VAT per rental, for all rental started between 01.11.-31.03.
  8. Lost Key / Remote Control of the Alarm Device the Lessee pays in full as defined by the Vehicle Damage pricelist
  9. For lost / destroyed license plate / lost vehicle documents the lessee pays an additional cost of 100.00 EUR + VAT
  10. Use of GPS devices / Navigation is charged 4.00 EUR + VAT per rental day, maximum 28 EUR + VAT per rental. The lost / destroyed GPS device is charged 100.00 EUR + VAT
  11. Use of the WI FI device is charged 3.00 EUR + VAT per rental day, maximum 21.00 EUR + VAT per rental. The lost / destroyed WI FI device is charged 50.00 EUR + VAT
  12. Tax for leaving the country / border crossing is charged 5.00 EUR + VAT per day, maximum 35 EUR + VAT per rental. The lessee is obliged to provide information to White Line rent a car if he plans to leave the Republic of Serbia by vehicle, no later than the moment of signing the Rental Agreement

Illegal countries in which the vehicle can not be traveled are: Albania, the territory of Kosovo, Iceland, Turkey, the United Kingdom, Ireland, Russia and all the former republics of the USSR, Malta and Cyprus.

  1. All traffic offenses incurred during the rental are the responsibility of the Lessee and will be charged in full with the increase for the Lessee’s manipulative costs. Parking fees are charged at 30.00 EUR + VAT. The administrative fee for processing of communal and traffic violations is charged from 20.00 EUR + VAT.

OTHER RENTAL CONDITIONS

  1. In the event that the vehicle is left outside the state border for any reason, the Lessee will be charged the International One-way Rental for a specific destination. International one-way rental is not allowed for some countries and locations.
  2. Engagement of the driver is specially contracted and charged. For all information, the Lessee should contact White Line Car Hire.
  3. For the total rental costs, which include additional services, the Lessee pays a Value Added Tax (VAT) in the amount of 20%, which is specifically stated in the Rental Agreement.
  4. The deposit is obligatory for all car rentals and amounts to a minimum of EUR 300.00 per rental. For all groups of vehicles, the Lessee must own one of the credit cards accepted by White Line rent a car. For such rentals, the Lessor will make a pre-authorization on the Lesse credit card. Upon returning the vehicle and settling the rental costs and any possible additional costs, the Lessor will return the deposit to the Lessee / cancel the amount of the pre-bank transfer on his credit card.

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ABOUT US

Our car rental is designed to provide high-quality service and the most favorable fees, primarily for passengers arriving at the airport. Whether you come for business or pleasure, you can rest assured that you will get the best deal from us.

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